·06 — Account deletion
Deleting
your account.
Effective date · 16 September 2026
Seshman is the app independent coaches, trainers and instructors use to run their business, operated by Inca Labs Limited. This page explains how to request deletion of your account and the data associated with it, what we delete, and what we are required to keep. For anything else about how we handle data, see our privacy policy; questions go to privacy@seshman.com.
Deleting your account in the app
If you have a Seshman account, you can delete it yourself from inside the app — you don't need to contact us first:
- Open the Seshman app and sign in.
- Go to Profile, then Settings.
- Choose Delete account.
- Read the confirmation, then confirm. Your sign-in is removed immediately and your data is deleted on the timeline below.
If you're a trainer with a subscription, cancel it in your Apple or Google account settings before you delete. Store subscriptions are managed by the store, and deleting your Seshman account does not stop the billing.
If you don't have the app
Some clients are added by their trainer as an offline client and never install Seshman. If that's you — or you can no longer access your account — email privacy@seshman.com from the address your trainer holds for you, or include enough detail for us to identify the record, and we will delete your data. We action verified requests within 30 days.
What is deleted, and what is kept
When your account is deleted, we remove your personal data, with a small number of exceptions we are legally required or operationally obliged to keep. The headline timelines:
| Data | What happens on deletion |
|---|---|
| Account, sessions, packages, notes, coach messages, audit log, push tokens, training-related data (goals, injuries) | Deleted within 30 days |
| Intake-form answers | Deleted within 30 days (or within 7 days if you withdraw consent to a sensitive section before then) |
| Invoices and receipts | Anonymised — your name and email are replaced with a placeholder; amounts, dates and items are retained 6 years to meet the UK tax-record obligation, then hard-deleted |
| Encrypted backups | Age out within 35 days |
| IP and access logs | Already on a rolling 90-day cycle; aged out in the normal course |
| Email bounce / complaint suppression list | Kept persistently so we continue to honour a prior bounce or unsubscribe signal — see the privacy policy |
If you are an app client whose trainer removes you from their roster, your own Seshman account is not affected — you can keep using Seshman with other trainers, or on your own. If you are an offline client, your profile data is deleted and only anonymised session/invoice records are kept so your trainer's training and tax records stay intact. This mirrors the deletion section of the privacy policy.
Deleting some of your data without closing your account
You don't have to delete your whole account to remove specific data. Under UK GDPR you can ask us to erase or correct particular information — for example, withdrawing consent to a sensitive intake section deletes those answers within 7 days. Email privacy@seshman.com with what you'd like removed and we will action it.
Contact
Seshman is operated by Inca Labs Limited (company no. 14731709), 167–169 Great Portland Street, London. For any question about deleting your account or data, contact privacy@seshman.com.